Plato is building the digital backbone of the global trade economy. Starting with the $53T wholesale distribution industry (nearly every second dollar of global GDP), we empower the modern wholesaler to connect their people and data in a single analytics and workflow hub. By leveraging data science and AI, we automate workflows and combat labor shortages, making SMB wholesalers competitive with large corporations.
The future of wholesale is data-driven. Unlike popular opinion, Industrial SMEs are ready to make the step to become more proactive in their processes but lack the technology to steer them to success. Our founders come from a wholesale family and gathered a rock star team of ex-Big Tech, VC, and top-tier consulting companies to reshape the operations of this $53T industry. Our initial product leverages cutting-edge data science to provide customized demand forecasts and product recommendations combined with intelligent workflow automation.
We are about to create category-defining software. Our primary customers are C-suite executives within large-scale wholesale and distribution businesses. We are committed to helping them enhance their decision-making processes and optimize their operations through the smart use of their data - bringing their operations into the 21st century! But don’t just hear it from us! We are supported by a list of top-tier EU & US VCs, advisors, and angels providing insights from some of the best SME tech companies such as Miro, Celonis, Personio, Workday, Forto, and Microsoft.
As a Customer Success Manager at Plato, you will play a key role in providing a seamless product experience maximizing value for Plato customers. You will own the customer journey end-to-end: From user onboarding, ongoing support to driving product development and expanding customer relationships. Working closely with the Sales and Product Team, you act as trusted advisor to our customers.